Editorial Review:Product Description:Brother The IntelliFAX-2820 is a new generation fax machine, using plain-paper laser print technology to deliver a multifunction home and office tool that can be used independently or by connection with a PC or Macintosh computer. It boasts a large memory capacity of 8MB, which stores up to 500 pages for out-of-paper reception and memory transmission applications. Enjoy faster copying at up to 15 cpm, expanded broadcasting and auto-dialing capabilities, and a higher toner cartridge yield. The IntelliFAX-2820 also includes a built-in full speed USB interface, positioning it to take on future printing jobs if a customer needs to add this function. It uses TN350 toner cartridge and DR350 drum cartridge (sample toner is included). Fax forwarding, paging and remote fax retrieval Caller ID and Distinctive Ring Detection ready Printer driver available for download from Brother's Web site, supporting laser printing at up to15ppm, and print resolution up to 1200x600 dpi Copy, sort, reduction, enlargement, and special formatting Password-controlled transmission lock for personal security Built-in USB 2.0 compatible port for Windows PC and Macintosh computer connectivity as a printer
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Customer Reviews
Average Rating:
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Works as advertised
Bought this to replace an ink jet fax/printer and before that a film based fax. I'm hoping that the cost of consumables will be lower. I have bought a number of Brother printers and faxes in the past and have been happy with their build quality and performance.
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Reasonable office fax machine
Purchased for an office that receives and sends less than 500 faxes per month. Setup was easy. Fax quality it reasonable. Drum replacement costs, while substantial, are less then competitors.
Rating: 
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Does Not Work, THREE TIMES OVER
I contacted Brother support to get the machine replaced due to the issues with my original machine. Support was extremely helpful and overnighted a new machine and was *supposed* to include a return shipping label to return the previous machine. They did not. To top it off, the new machine still did not work. The document feeder still picks up multiple pages at once. So, they sent me another machine, again without a return label. The new machine has no LCD display....as in whoever built the machine forgot it. There is a clear plastic window where it is supposed to be, and I can see about two inches down to a circuit board inside. Now, customer support has suddenly become rude and does not appear to want to fix the problem. For three days now, they keep telling me someone will call me back within a couple hours, and nobody ever calls. I will certainly avoid all Brother products from now on, and I would advise all potential customers the same.
Rating: -
Brothers IntelliFax 2820
Great product. Need to download printer driver from the Brothers website if you want it to serve as another printer via usb cable (not included) from your computer.
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My experience with Brother Intellifax 2820 Fax and Copier
My Brother Intellifax arrive just two weeks ago but I am extremely pleased with the performance of the machine. It has all the bells and
whistles, and more, that you need for a home office machine. It replaced
a ten-year old Brother fax which was adequate but slow. The 2820 is remarkably fast.